Refund Policy

Effective date: August 29, 2026

Right now, everything on Alvora is free

Every course on Alvora is currently available at no cost, and we do not collect payment information of any kind. That means there is nothing to refund today: no charges, no subscriptions, no hidden fees, nothing.

We publish this policy anyway, for two reasons. First, so you can see exactly where you will stand before paid courses ever arrive, rather than discovering the rules after you have paid. Second, because we think a clear refund promise is part of being the kind of trustworthy, beginner-friendly place we set out to build.

When paid courses launch

We plan to offer paid courses as one-time purchases: you buy a course once and keep access to it, the way you would keep a book. When that happens, every purchase will come with the following guarantee.

A 14 day money back guarantee, no questions asked. If you buy a course and it is not what you expected, for any reason at all, email info@alvora.llc within 14 days of your purchase and we will refund you in full. You do not need to justify the request, complete a survey, or talk to anyone on the phone. "Not what I expected" is reason enough.

How to request a refund. Send an email to info@alvora.llc from the email address on your account, and include the course name and the approximate purchase date. That is all we need. If you cannot access your account email anymore, tell us and we will verify your identity another way.

How and when you get the money. Refunds are issued to your original payment method. We process requests within two business days of receiving them; after that, the time for the money to appear depends on your bank or card issuer, typically 5 to 10 business days. If a refund seems stuck, contact us and we will chase it with the processor.

What happens to your access. When a course purchase is refunded, your access to that course's paid content ends. Anything free remains free, and your account itself is unaffected.

After the 14 day window

After 14 days, purchases are generally final. That said, we will always make things right when something is genuinely wrong on our side, at any time, including: you were charged twice for the same course, or charged an incorrect amount; a course you bought is broken, inaccessible, or materially different from how it was described; or you bought the same content twice in different forms because our store made that unclear. For any of these, email info@alvora.llc and we will fix it with a refund, a credit, or a correction, whichever you prefer.

A few honest ground rules

Fair use of the guarantee. The 14 day guarantee exists so that trying Alvora is risk free, not as a mechanism for downloading course materials and refunding everything. We reserve the right to decline refunds to accounts showing a clear pattern of abuse, such as repeatedly purchasing, consuming, and refunding courses. This affects almost no one, and we will always tell you directly if we believe it applies to you.

Chargebacks. If you have a problem with a charge, please contact us before disputing it with your bank. We can nearly always resolve issues faster than the chargeback process, and an honest conversation keeps your account in good standing.

Promotions and discounts. Refunds for a discounted purchase are for the amount you actually paid.

If we ever add a subscription

We currently plan one-time purchases, not subscriptions. If we ever introduce one, these rules will apply and this policy will be updated first: you will be able to cancel at any time, in your account, without contacting support; cancellation will take effect at the end of the period you have already paid for, and you will keep access until then; and we will send a reminder before any renewal of an annual plan.

Changes to this policy

If we change this policy, we will update the effective date at the top of this page. Changes will not reduce the refund rights attached to a purchase you have already made: the policy in effect on the day you buy is the one that applies to that purchase.

Questions

Alvora LLC, US 73 North, Berlin, NJ 08009, United States. Email: info@alvora.llc. Toll free: 888-844-5851. Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. We reply within two business days.